In a post-truth world, feelings are more important than facts. To a much greater degree than ever before, businesses are being judged on quality of product or service, as well as perceived value, environmental sustainability, and supply chain ethics, not to mention ‘soft’ issues that may seem intangible.
Our Hx Audit delivers an assessment of the hazards and risks associated with the experiences that people have with – or in – your business.
Barely noticeable factors can have a major impact. Find them while you’re still able to take action to fix them.